FAQ
On this page you will find answers to frequently asked questions.
Frequently Asked Questions
What are your opening hours?
We do not have specific opening hours, but work from morning to evening as needed.
Is pre-booking mandatory?
We strongly recommend making a reservation in advance, because we work with horses and equip them for excursions.
How do I book and pay the excursion?
The easiest way to make a reservation is through our website, where you can see directly whether there are places for the excursion, prices and cancellation policy. Reservations made directly from the stable can be paid by card or cash.
If I want to cancel my reservation?
Cancellation fee of 100% is charged if cancelled 2 days or less before the excursion.
What if I get ill or injured right before the excursion?
If you get ill or injured and have to cancel the excursion, please apply for compensation from your own travel insurance. We do not refund the payment for excursions canceled due to illness or injury.
How to reach the stable?
On our website, in the "Location" section, you will find detailed arrival instructions and a map. If you use Google Maps, search for "Aurora Horses Napapiiri" and the targeted pin will be in the right place.
What is included in the price?
Please read the descriptions carefully, and you will find the exact content of each excursion.
How is the animal welfare taken care of?
The Finn horses are our colleagues and their well-being comes first. Our horses are checked through every morning by our employees, who are trained professionals.. They have constant access to hay and water and are also fed special feed. A record is kept of the amount of work done by our horses. A healthy and well-being horse is safe for customer use.
Is there an age limit for the excursions?
All our sleigh rides are age-restricted.
Our farm visit trip is intended for 3-12 year olds.
Other riding tours are suitable for children with previous riding experience, or if there is no experience at all, we have recommended an age limit of 7 years.
Am I insured by the excursion organizer?
Our company has liability insurance. However, please note that, for example, falling off a horse or a similar accident is considered one of the risks of the sport, in which case any injury is covered by the participant's own accident insurance.
We therefore recommend comprehensive travel and accident insurance for everyone, and separately note that some insurance companies consider riding as an extreme sport.
We recommend...
Always take care of your insurance matters before your trip: comprehensive travel and accident insurance guarantee carefree vacation days.
